Capago Johannesburg

No one ever gets back to me. I have tried phoning… I go through the whole experience until I am number 1 but no one ever answers. Still waiting. Have paid for platinum service?

The worst experience! The links on the website don't work. They take forever to answer their emails, or don't at all. It is almost pointless calling as you wait for ages! We paid the extra R700 for platinum service but what a waste of money.

A Big thanks for Koketso for her assistance in helping me. Professional, friendly and good service.
Definitely need to be employee of the month
Thanks once more

I can't thank Koketso enough for her exceptional support during a very stressful moment. She went above and beyond to ensure I got my visa application in, and her dedication was truly remarkable. Her expertise, attention to detail, and reassuring guidance made all the difference. Five stars aren't enough!

Excellent service from Capago Johannesburg and Crealin. He was extremely helpful and provided me with excellent service.

The service we received when applying for our visa’s was really good. During this stressful process, Craelin made it seamless, quick and easy. Thank you Craelin!

Agents are nice and helpful.
Time keeping is poor.
Seating area is nice but be warned there’s a premium for the platinum lounge of about R700 that isn’t stated, and also not much benefit.

Waited for hours after making a pre-booking for a specific time. Have been waiting for a week since notice that passports were received from embassy. Nothing yet

Capago has mastered the act of not refunding applicants should you overpay! Should you pay on your appointment day at Capago, you would be charged an extra administrative fee and if you pay before your appointment via electronic transfer, there’s high tendency you would overpay of which Capago would confirm with you n promise you a refund but they won’t refund nor respond to emails.

Dorothy was professional, friendly and capable. Application process went smoothly and we were out the (well appointed) offices within an hour. Thank you.

Receptionist was not the friendliest and didn't give the most detailed info regarding the taking of photos, which occurs at a photo booth at the entrance that you insert tokens into (the receptionist gives you the tokens). The photo booth was a bit confusing, but the helpful security guard stepped in to assist several of us with using it. Agent Craelin assisted me - I thank my lucky stars! He was really friendly, so efficient and provided many explanations about how the process works and what to expect. He is such a pleasant person! The best part of the process was my interactions with Craelin. From start to finish, my process took under an hour but others seemed to have waited longer. Biometrics on site. CAPAGO will send your passport/ visa to a Postnet closest to you. Card machines on site. Lots of parking spots. I recommend doing photos through CAPAGO because most of the time, photos taken else where are not compliant with Schengen requirements.

I had such excellent service from Dorothy, professional and friendly and very helpful. Thank you very much.

Awesome service by Dorothy. She was so friendly and helpful and assisted with everything we needed. Excellent!

Excellent service from the guys from Capago. Tshilidzi and Craig provide me with excellent service and patiently assisted me with my application

Capago made swift contact in order to assist in rectifying the initial issue I had. Robin has been very helpful in trying to get the visa sorted and clarifying the change in process.

UPDATE: I did receive a refund for the Premium service — which they offered and I hadn't asked for. The company contacted me saying there had been miscommunication with my application. Management was very professional and apologetic in the aftermath.

ORIGINAL: Do not bother with the Premium service if you're moderately literate and have previously applied for a visa to any other country. The staff were significantly less knowledgeable about the visa I was applying to than I was. I had to share links from the France website that listed the visa requirements because they were confused about what I needed to provide. On the day I dropped off my passport, documents were still missing from my file that I had sent in well in advance. Luckily, I had a copy of everything required and provided it to them to add to my application. My visa was thankfully approved and I will say the consulate was very quick and efficient once my documents were received.

Agent Katlego was very helpful. Processed quickly and helped me with some information I required. Good and quick experience!

I would like to thank Capago JHB office for their good customer service. Although my VISA did not come on time to catch my flight, the assistance I received through their staff was amazing. In particular, one Thapelo was very helpful in answering my questions, always prompt. Thank you CAPAGO JHB office.

I would like to commend Nokwanda Tshandu at Capago for her exceptional customer service with our Schengen Visa applications. Nokwanda was extremely helpful and made a process that can be very daunting, very easy! Wish we had more customer-orientated folks like Nokwanda in all our sectors! Thank you very much Nokwanda, you are such a breath of fresh air!

Capago Johannesburg always makes sure that the experience and visa process is as painless and as efficient as possible. Agent Craelin Moonian was so helpful and friendly, and definitely the reason I had such a smooth process. He was just the best!