Wisani Medical Centre

My recent experience at Wisani fell short of my expectations. I sensed an atmosphere of unhappiness and grumpiness among the staff, and I also observed instances of what seemed to be unprofessional behavior. It was quite disappointing.

Oh my, had a horrible experience, the lady at the reception was unfriendly and didn’t want to tell if the doctor was there or not, however there were people queuing for him.

I arrived there before 15: 30 (after hours) and they still wanted to charge me an extra 350rands, which is an additional after hot fee. This medical center should just close their curtains or hire new stuff, the nonsense I saw today, is definitely something I don’t want to experience especially when I’m seeking medical care, the most important thing.

I am absolutely baffled by how the center is operated.

I called the Wisani medical centre at 17: 30 and explained that I had a laboratory accident and the doctor told me to come. When I got there was I was met by a rude receptionist who just started speaking about money and how I couldn’t get help because it was after hours. I then explained to her that I had called beforehand and was told to come by the doctor. She then proceeded to call the doctor then handed the phone to me. I was met by the same rude doctor’s voice I had spoken to earlier, who then proceeded to tell I had to pay an extra R350 even though I have medical insurance. I agreed and was ready to pay when the receptionist disappeared to what I assume is the doctors office and then came back to tell that the doctor says he won’t be helping me. So nje ngiright ngale centre because had he told not to come I would have saved my transport money.

Worst service ever, no smile from any of the front desk assistants after asking to come into the facility as it was windy and cold & had my 2 month old baby with me, because the que started outside. 0nce inside I saw that people who came in after me were given some sort of number or ticket so I went up to the desk to query, I greet the lady she greets back without even looking at me, her head was facing down seeming she was busy with something after a minute or 2 she looks up doesn't ask me how she can help nor excuse herself for ignoring or non acknowledgement of my presence but rather tells me, with a straight face to sit down, as I'm trying to explain my situation to her, she didn't even give me a chance to say much she tells me again just to sit down, went back to my seat, took my belongings & left that nasty facility because I was degraded and treated as if their services were from a government facility when I was a paying patient /customer. They actually deserve a negative star rating

Please dnt go here if u got a loved one that is very critical

Go to Legae in Mabopane via Morula view instead, me and my family went there on Thursday night, when they couldn't assist my critically ill Father

This other old nurse that we found there without a "name tag" was so rude and was so unprofessional.she hates her Job I swear, she treated us so inhumane, one of the things she said or rather questioned was "Why khante Mmalona a sa mo tlhapisa Maoto" Meanwhile my father was busy dying

Never go here especially at night
There's no one to guard the Gate for any emergency arrival at the premises

I would rate the place no star at all simply because the place is very poorly managed

The place is nolonger the "Marivhate" or Wisani we used to know to save lifes

It's fine if u go there to get a letter so that u can go to a hospital
But Zone 4 clinic can assist u with that free of charge

But then if u have a medical aid maybe they might give you a better treatment Goodluck