ADT Pietermaritzburg

Very poor response. Had a break in and was able to drive home from work and got to a home with burglars still in it, but no sign of ADT. ADT had called saying the alarm went off, we asked them to send armed response, but they left us totally vulnerable when we needed them. When we realized our house was being robbed we called them again and got through to a totally untrained person who put us on hold and said they needed to call their supervisor when we asked that they send armed response.

Half an hour after we got home the pathetic armed response showed up. Totally unacceptable. Police told us there were 5 break ins in the area in the past week, all of whom were houses with ADT security. Makes you wonder. Would not recommend at all.

Terrible response time. The Operations manager said he wasn't responsible for load shedding when contacted about the poor response time. Going to change my security company ASAP. You would be placing your life and that of your family at risk if you use them.

Been with Adt for many years. Generally excellent service with quick response time and very good communication. Very helpful and understanding. UNTIL.we had the misfortune of finding out that the radio receiver module installed on our gate motor (that we PAID adt for) was not functioning and the armed response officers weren't gaining access to our property. And this is where things went south.complaint after complaint fell on deaf ears and we requested a technician to come out more than 5 times. It's been 6 months and they still "coming"!

The MOST frustrating thing was dealing with a lady that works in the Pietermaritzburg office that sees to customer queries. She is utterly rude and abrupt and has zero technical knowledge of alarm systems and at one point we almost swore she owns the company. Her people skills are deplorable. After a number of calls and complaints, and being treated as if she is doing us a favour, we had had enough of dealing with her abrupt and unfriendly service. It became a stress every time we wanted to lay a complaint, especially for a service that we are PAYING for.

As a result, we have since moved over to a different service provider and the experience has been nothing but blissful, having to not deal with rude and lethargic staff, every time we have a query.

Thank you adt for your service and dedicated spirit through the years! But your staff are letting you down and chasing away good customers. It's clear that you guys are dropping the ball in terms of customer service, and had our compliment not been brushed aside so evidently, we would still be happy paying customers.

So bad service, during the riots in the area, they never bothered at all. Actually canceled my contract

Since I have moved I have requested that my contract be cancelled via email as instructed on the website. I received a generic response that I would be contacted but about a week later I haven't.
Meanwhile with loadshedding and 19 hours without power the battery is causing problems. Each day I receive an SMS to request I contact support to have the alarm tested. I responded to one that I had requested my contact be cancelled but I continued to receive the daily SMS that it needs to be tested

4 May around 3.40 pm I witnessed a security who sits inbetween FNB and Absa Raistorpe more on the top towards the parking pick up an elderly 77 year old man. I didnt know the man who fell down but to the rescue came this pleasant black security with the kindest of smiles.reassuring the Uncle that he was fine and he must trust him and allow him to pick him up. I called a few security companies and Lucky RZ Security showed good spirit for their fellow safety and security colleagues although from another company by thanking me and they then forwarded me ADTs details. Im blown away by this gentleman.